020 3828 7088
76 Oxford Street
Frequently Asked Questions
CATERWINGS is one of the leading online marketplace for catering services, facilitating and simplifying the food ordering process for corporate customers.
In which cities is CATERWINGS operating?
We have launched our service in London and a whole range of other cities is going to follow soon. Stay tuned!
Do I have to pay extra when ordering through CATERWINGS?
No. You will pay the same price as when ordering at the caterer directly. There will be no extra charge for ordering through CATERWINGS.
How much in advance do I need to place my order on your website?
You may place an order well in advance and up to 4 hours before you’d like your meals to be delivered.
How does the payment process work?
You can pay online via Paypal or we simply send you an invoice – whatever is most convenient for you. We are working on future options such as cash on delivery and credit card payment.
What is the refund policy for orders made online?
If an order is cancelled by the caterer or CATERWINGS, we will refund the full order amount back within 48 hours online through Paypal. If an order is cancelled by the customer, we will reimburse the money online within 48 hours on a case by case basis.
Is there a minimum order value?
We can only accept orders for a minimum of 5 people.
Can I trust that the food quality will be decent?
We know how important a decent level of food quality is! We’ve hand-picked the best caterers for you and make sure to only work with the best caterers and restaurants in town.
How do I cancel my order?
Cancellation depends on the caterer you place your order with. Drop us an e-mail at [email protected] and we will help you to cancel your order.
How do I make changes to my order?
You have a few people coming extra? No problem, let us know and we’ll make sure to accommodate the extra orders. Just drop us an e-mail at [email protected] and we can change your order for you. However, if your order is already on the way, no more changes be made.
I did not receive an order confirmation. Did my order get through?
On rare occasions there may be a problem with the system so that your confirmation e-mail doesn’t come through. Please also make sure to check your spam folder. Usually, the order has still gone through and it is just a problem with the e-mail delivery. However to be sure, it is best to contact us at [email protected] and we will check your order and confirm that everything has worked out.
How do I provide feedback?
Feedback is always welcome! Please drop us an e-mail at [email protected].
Help! I have more questions. Who can I speak to?
You can always reach out to our customer care department. Please speak to us via the chat function on our website or send us an e-mail at [email protected].