020 3308 9144
76 Oxford Street
FREQUENTLY ASKED QUESTIONS
What is CW about?
Caterwings is an online ordering platform that collects and shows you the best catering vendors in your city, so you can have the perfect food delivered for your events.
How does Caterwings work?
Caterwings is designed to take the hassle out of finding a caterer and organising your perfect occasion. Based on our market knowledge and industry insight, we have worked to offer menus to suit every event. We work with a limited number of caterers who we have preselected to produce and deliver the food. The menus have been refined with our caterers to meet our high quality and service standards. When you order through our site, we forward the request to the chosen partner, who prepares the food according to our specifications and quality level, and delivers it on time. Quality and timely delivery are very important to us, so caterers who do not meet our standards, do not work with us.
What occasions can I order for?
You can order for any occasion that catering or food delivery is needed - for office parties, team lunches, corporate or private events.
What vendors do you work with?
Caterwings only partners with the highest quality food providers in the area. We work with vendors of different cuisines and types. The range of our partners goes from professional full-service caterer to independent foodtruck vendor.
How do you select your vendors?
Our caterers are hand-picked and assessed by our team to ensure our clients have the best quality food time and time again.
What is the minimum number of people I can order for?
The minimum number of people and minimum order value are defined by the caterer and thus differ from vendor to vendor.
What are the benefits of ordering through Caterwings?
You can be sure that the quality and service of our partners are of the highest standard. We help and advise our customers regarding all possible questions and make sure that your event goes smoothly. And the best part - the CATERWINGS service is free of charge for our customers, so relax and enjoy delicious food!
Do you have vegetarian/vegan/gluten-free options?
Absolutely! We make sure that all dietary requirements of our customers are met. You can find the dietary information of the menus and packages displayed on the vendor pages.
Who uses Caterwings?
Can I book for private events?
Caterwings can provide catering services for every occasion. We will make sure that your upcoming birthday party, wedding or get together with friends will be a culinary highlight.
Can I book for corporate events?
Catering for corporate events is our core business. We understand the needs and high standard requirements of business catering and are happy to provide you with all the support needed.
HOW DOES IT WORK?
How do I place an order?
To place an order, simply select the date, time and the delivery address. You can then browse the available catering partners. To order, please just choose from the menu options of one of our catering partners. Can't find what you are looking for online or need some help? Please reach out to us any time via email [email protected] or phone
Are there more items and caterer available than displayed online?
Can't find what you are looking for? Please reach out to us any time via chat, phone, email or request form so that our team of meal and event planning specialists can assist you to select the best option to fit your requirements.
Can Caterwings create mealplans for regular lunches?
You are ordering on a regular basis but still want variety and hastle free catering? Please contact us so that we can provide you with a tailor made mealplan. Phone - 020 3308 9144.
I don't know what to choose - can you advise me?
That's what we are here for! Please reach out to us via live chat or [email protected] at any time.
What steps do I need to take to place an order?
Simply select your event date and delivery address on the homepage and choose from the menu options of one of our caterers.
How long does it take till I receive the order confirmation?
We start processing your request immediately after your booking. It usually takes around 24 hours until you receive the final confirmation.
What happens if a caterer doesn't accept my order?
In the rare case that one of our vendors declines an order, we make sure to organize a suitable replacement.
How do I know that my order has been accepted?
When the caterer confirms the order, we immediately send you the final and binding booking confirmation.
How far in advance do I need to order?
We recommend to order as early as possible so that we can ensure that the caterer has sufficient capacity to plan and complete the order. But of course we can also fulfill last minute requests.
Can I order from more than one vendor?
Yes! To order from different vendors, please select the desired menu options from the caterering partners and place one order per caterer. Questions? Please feel free to contact us (020 3308 9144).
How much does it cost to order through Caterwings?
Our service is free of charge for our customers.
Can I also order equipment like plates & cutlery?
Yes, we work with many full-service caterers and also external equipment agencies to ensure you can order everything needed for your event. To order extra add-ons, please get in touch with our team.
Can I book service staff?
Yes, we work with many full-service caterers and also experienced service agencies to ensure you will have excellent staff serving you at your event. To book service staff, please get in touch with our team.
How do I change an order?
We understand that you might need to change your order. In this case, please contact us via phone(020 3308 9144) or email ([email protected]). Please try to inform us about the required changes as far in advance as possible, because our catering partners specifically order and prepare food in advance for planned events. Only then we can ensure that no further cost for changes apply. Our Ts&Cs can be found here (integrate link).
Until when can I change an order?
Please try to inform us about the required changes as far in advance as possible. Our vendors specifically order and prepare food for planned events. Our customer Ts&Cs and cancellation policies can be found here (integrate link).
Can I make a last minute change to my order?
In most cases, it is unfortunately not possible to change or cancel an order last minute, since our vendors plan and prepare the food specifically for your event. Please try to inform us about changes and cancellations as early as possible.
How do I cancel an order?
We understand that in some cases you may need to cancel your order. If this occurs, please contact us via phone (020 3308 9144) or email ([email protected]). Please try to inform us about the cancellation as far in advance as possible, as the caterers specifically order and prepare food in advance for your event. Our customer Ts&Cs can be found here (integrate link). The size of the event and order value determine the applicable guidelines for order cancellations.
DAY OF THE DELIVERY
Who delivers the food?
The food is either delivered by one of the caterer's drivers or by a third party delivery specialist.
Do you track the deliveries?
We have different tracking systems in place to ensure that your order will be delivered on time. In the rare case that the order is delayed, we will inform you in advance and try all we can to ensure a smooth delivery.
What happens if the food is late?
Caterwings stands for reliability and excellent service. 98% of Caterwings deliveries arrive on time. In the rare case that the order is delayed, we will inform you in advance and try all we can to ensure a smooth delivery.
How is the food delivered?
The packaging of the food depends on the vendor and the items ordered, be it a full-scale buffet or individually wrapped sandwiches. If you have further questions regarding presentation and packaging, please reach out to our catering specialists (020 3308 9144).
Who can I call the day of the delivery?
Questions regarding your delivery? Important delivery details missing? Please contact our support team via phone 020 3308 9144, Chat or email [email protected]
How do I give feedback after an order?
We love getting feedback because this is the only way how we can improve. After your order is delivered, we will send you a survey link where you can rate the catering and our service.
PAYMENTS AND REFUNDS
How do I pay for my order?
You can pay via credit card, paypal or invoice.
Can I be invoiced?
Yes, invoice payment is possible in most cases.
When will I be charged?
Usually payment is due when the order is placed. Depending on the size and order volume of your event, you may only need to partially prepay. Please contact us to find out which payment rules apply for your order.
Is my credit card safe?
Yes, of course. We implement the highest security standards for credit card payments.
What information do you need from me for the invoice?
Please provide your legal entity name, billing address and billing email address. Need a cost center or PO number on your invoice? No problem - let us know via phone, email or chat.
Will I be refunded if my order gets cancelled?
If your cancellation is within the free cancellation period, you will be refunded as soon as possible. In case of late notice cancellations we will ensure that you get refunded partially, where applicable.